Official Records

The Office of Student Records in Wingate Hall maintains the official academic record of each student in perpetuity. The office also maintains each student’s accurate mailing address and contacts students regarding official academic actions taken by the University. Students should use the MaineStreet portal to report any changes of home or mailing address. The University accepts no liability for failure to communicate official academic information or for inability to contact students in an emergency if up-to-date address information has not been reported to the University or recorded by the student in MaineStreet.

The University gives each graduate one complementary official transcript with the diploma. Additional official copies may be obtained free of charge from the Office of Student Records. Written requests should be sent to: Office of Student Records, University of Maine, Room 100, 5781 Wingate Hall, Orono, ME 04469-5781. Transcripts cannot be issued to any student indebted to the university. No partial transcripts or copies of transcripts from other institutions are issued. Students also may view their own academic history by using MaineStreet.

Policies and Practices in Handling Student Records

The Family Educational Rights and Privacy Act of 1974 protects the privacy of students. Under this Act, students have the right to inspect and review their education records and have the right to challenge records when they are inaccurate, misleading, or otherwise in violation of the student’s privacy rights.

Application of the Act
This Act applies to students presently enrolled at UMaine, former students, and alumni, but not to applicants seeking admission to the institution.

Educational Records and Information Maintained
The University does not maintain a single record or file consisting of all materials and information pertaining to students in any one location. Instead, various segments of the record are kept in a variety of offices. The types of records and the custodian of each record is outlined below:

The term “educational records” does not include:

Records of faculty and administration that are in the sole possession of the maker and are not accessible or revealed to any other individual except a temporary substitute.
Law enforcement records maintained by the campus Department of Public Safety which are kept separate from
educational records and which are created by a law enforcement unit for a law enforcement purpose;
Medical, psychiatric, or psychological records created and used only for the care or treatment of a student. These records may be made available to other appropriate professionals at the written request of the student.
Employment records, except for records of students employed because of their status as students.
Records that contain information about a student which is obtained after she/he is no longer a student.

Type of Record	Office Address	Name of Official
Academic	Student Records, Wingate Hall	Linda Reid
Admission - Undergraduate	Admissions, Chadbourne Hall	Sharon Oliver
Admission - Graduate	Graduate School, 42 Stodder Hall	Scott G. Delcourt
International Programs (undergraduate)	International Programs, 100 Winslow Hall	Karen R. Boucias
Counseling/Mental Health	Counseling Center, Cutler Health Center	Douglas P. Johnson
Disciplinary	Judicial Affairs, Memorial Union	Elizabeth Lavoie
Medical and Health	Student Health Services, Cutler Health Ctr	Richard Young
Placement	Career Center, Memorial Union	Patricia B. Counihan
Public Affairs	Public Affairs, Keyo Public Affairs Building	Margaret A. Nagle
Student Financial Aid	Student Financial Aid, Wingate Hall	Gianna Marrs
Substance Abuse Services	Dean of Students and Community Life, Memorial Union	Robert Q. Dana

Directory Information
The University of Maine has designated certain information contained in the education records of its students as directory information for purposes of FERPA. Such directory information may be publicly shared by the University unless the student has taken formal action to restrict its release. Directory information includes; name, address, phone number, major and degree, participation in officially recognized activities and sports, weight and height of student athletes, most recent previous college or university attended, dates of attendance, degrees and awards received, enrollment status (full-time or part-time), grade level and date of birth. Students can make a request that their directory information not be released at any time while they are an enrolled student at the University. The Office of Student Records has a form to fill out for this request. The request will be honored until such time as the student requests otherwise in writing. In the event that such written notification is not filed, the University assumes that the student does not object to the release of the directory information. Once a student is no longer enrolled at the University s/he can no longer request that their directory information not be released.

Student Rights
The Family Educational Rights and Privacy Act (FERPA) gives students certain rights with respect to their education records. They are:

I. The right to inspect and review the student’s education records.

A request by a student or agency to inspect a record shall be made in writing to the office which maintains the record. If the records are not maintained by the University official to whom the request was submitted, that official shall advise the student or agency of the correct official to whom the request should be addressed.
Every office is obligated to inform the student when the requested record will be made available. The office has up to 45 days to respond. In most instances, the response will be made promptly.
Students are obligated to properly identify themselves (Student I.D.) before being shown their record.
Students are obligated not to interfere with the normal operation of the office in which the record is being maintained.
Students are obligated to examine the record during regular hours maintained by the particular office.
Prior to giving a student his or her record for examination, all confidential data received prior to January 1, 1975, any information waived by the student, any information pertaining to other students and any financial records of parents will be removed.
The examination of the record shall be supervised.
Copies of records shall, upon request, be transmitted to the student after payment of established fees for such copies, unless payment of the fee prevents access.

II. The right to request the amendment of the student’s education records that the student believes are inaccurate, misleading or in violation of the student’s rights of privacy.

After reviewing a record, a student has the right to challenge the content of the record as being inaccurate, misleading, or in violation of the student’s rights of privacy. For purposes of this policy, a student may not challenge the judgment of a grade which has been assigned to his or her performance in a course but may challenge the accuracy of the recording of a grade.

The student should discuss his or her objection (submitted in writing) with the designated person in the office where his or her records are maintained and try to resolve the problem through informal discussion.
If no agreement is reached through informal discussion the student should submit his or her objection in writing to the official to whom that person reports to be followed by further discussion.
If the student is still not satisfied, he or she should submit his or her objection in writing to the appropriate vice president or his or her designee.
If no satisfactory solution is forthcoming, the student should file a written request for a formal hearing with the Associate Provost for Undergraduate Education.
Upon receipt of a written request for a formal hearing, the Associate Provost for Undergraduate Education shall appoint a panel of three members to hear the objection and advise him/her. The Associate Provost for Undergraduate Education will appoint one of the panelists to serve as chairperson. Once appointed, the panel will hold a hearing within two calendar weeks. The panel must provide an opportunity for a presentation of evidence relative to the objection stated and must render a decision in writing to the Associate Provost for Undergraduate Education within one week following the conclusion of the hearing. The Associate Provost for Undergraduate Education inform the student in writing within ten working days of any amendment made, or of the decision not to amend the record. If the decision is not to amend, the student has the right to place a statement in the record commenting on the contested information.

III. The right to consent to disclosures of personally identifiable information contained in the student’s education records, except to the extent that FERPA authorizes disclosure without consent. The University of Maine will disclose information from a student’s education records only with the written consent of the student, except for disclosures to the following:

To school officials with legitimate educational interests. A school official is a person employed by the University in an administrative, supervisory, academic, research, support staff (including Public Safety, Career Center and Student Health Services staff), or coaching position; a person or company with whom the University has contracted (such as an attorney, auditor, National Student Clearinghouse or collection agent); a person serving on the Board of Trustees; a University volunteer working under the supervision of another school official; or a student serving on an official committee, such as a disciplinary or grievance committee, or assisting another school official in performing his or her tasks. A school official has a legitimate educational interest if the official needs to review an education record in order to fulfill his or her professional responsibility.
To authorized federal or state officials in connection with an audit or evaluation of federal or state supported educational programs.
To state or local officials pursuant to state statute concerning the juvenile justice system.
Records released in connection with the student’s application for, or receipt of, financial aid.
Organizations conducting studies on behalf of educational agencies in connection with predictive tests, student financial aid programs, and the improvement of instruction provided that the identity of students is not revealed to other than representatives of such organizations. Such information will be destroyed when no longer needed for the purpose of which it is conducted.
Recognized accrediting organizations in order to carry out their accrediting functions.
Parents of a student who is dependent upon such parents for federal income tax purposes.
Records released on the basis of judicial order or lawfully issued subpoena and on condition that every effort is made to notify the student of the subpoena or order, except where a court or other issuing agency has ordered that there be no notification.
In an emergency, appropriate persons as determined by the custodian of the records, if the knowledge of information from the particular record is necessary to protect the health or safety of the student or other persons.
Disclosure to another educational institution where the student seeks or intends to enroll.
Disclosure of directory information.
Disclosure to the student.
Disclosure of the final results of a disciplinary hearing to a victim of an alleged crime of violence or non-forcible sex offense.
Disclosure of the final results of a disciplinary hearing involving an alleged crime of violence or non-forcible sex offense where a violation was committed.
Disclosure in a legal action between the institution and the student.

Records released to any individual or group shall be transmitted on condition that the individual or group is informed that they may not permit any other party to have access to such information without the written consent of the student. The recipient shall also be notified in writing that if compliance with this requirement is not acceptable, all records shall be returned, unused, to the institution. The prohibition on the re-release of records does not apply in the case of disclosures of directory information; disclosures pursuant to a subpoena, court order or litigation; disclosure to the parents of a dependent student; disclosures to the student; or disclosures of the final results of a disciplinary hearing involving an alleged crime of violence or non-forcible sex offense where a violation was committed.

Each office that maintains educational records shall maintain a record for each student with that student’s education record. The record shall list all individuals (except institution officials and court or law enforcement officials described above), agencies or organizations which have requested or obtained access to and each disclosure of the student’s education record.

IV. The right to file a complaint with the U.S. Department of Education concerning alleged failures by The University of Maine to comply with the requirements of FERPA. The name and address of the Office that administers FERPA is:

Family Policy Compliance Office
U.S. Department of Education
400 Maryland Avenue, S.W.
Washington, DC, 20202-4605

Expunging Records
The official academic record of a student is maintained in perpetuity by the institution. The Student Records Office is the custodian of this record. No other record is officially designated as a permanent record. Other records can be expunged at the discretion of specific department heads wherein a record resides. For example, the undergraduate Admissions Office expunges records of applicants who do not enroll after two years, while records of applicants who do enroll are maintained in perpetuity. The Office of Student Financial Aid expunges records five years after the student’s last academic year of attendance. It should be noted that access rights shall be honored prior to the destruction of records where the student has requested such access.

Departments and offices which maintain educational records may have specific policies regarding access to and retention of such records which are consistent with this Policy and FERPA. Students seeking information about those specific policies should contact the particular department or office which is the custodian of the record.